FAQ

Yes. RUBI faucets follow NSF/ANSI61 standards covering all lead-free drinkable water systems.

RUBI offers three finishes : chrome, brushed nickel PVD*, brushed stainless PVD* as well as black. For more details, you may also consult the technical information for our products :

bathroom-faucets

* The physical deposit of vapor (PVD - physical vapor deposition) is a process of coating of under vacuum that is environmentally friendly and safe for products with a polished finish. This process is strong and resistant to corrosion.

Most RUBI faucets can have a modified flow rate by using the appropriate aerator.

Your proof of purchase should help you identify the model as well as confirm the authenticity of a RUBI faucet. The RUBI logo should also be apparent on the components of your RUBI faucet.

Notice regarding the flexible pipes of certain RUBI brand taps

Ceramic Decors M.S.F. inc. is one of the distributors of RUBI brand taps with flexible pipes made of a braided stainless steel sheath. Valves and flexible pipes are distributed based on certification obtained from INTERTEK, December 6, 2011, and/or IAPMO, June 2012, depending on the different models available.

Ceramic Decors M.S.F. inc. Included in each packaging of products sold is an installation manual inside which there is a safety warning, indicating that there is a risk of damage and/or equipment breakage regarding the storage of household, chemical and corrosive products nearby. Products such as Chlorox, Lysol and Bleach can emit significant chlorine vapors, promoting corrosion and oxidation of all metal parts such as pipes, fittings, and hinges inside your vanity. This type of product should be stored in a dry, cool and ventilated place.

On February 14, 2023, the Superior Court of Quebec found that flexible stainless steel ducts could degrade when exposed to chlorine vapors released by certain household cleaners. This degradation process is likely to lead to the rupture of the flexible conduits. This could result in damage to your property. The products likely to be affected are kitchen and bathroom faucets, which are found on vanities and countertops.

If household cleaners have been stored or are stored near the flexible ducts of our RUBI brand faucets, purchased before 2015, you must go to one of our stores, or contact our customer service, so that we will replace them free of charge. Please note that our obligation is limited to the replacement of the ducts. You will be responsible for all removal and installation costs, if any.

For the future, you must also change your habits to avoid the risk of damage resulting from the presence of cleaners near flexible ducts. The Régie du bâtiment du Québec mentions that ** ¨ Cleaning products include warnings indicating that they are corrosive and should only be stored in a cool and well-ventilated place, which is not the cabinet of a kitchen counter, kitchen sink and bathroom sink vanity¨

You do not have to take this notice into account if no cleaning product is stored or has been stored near the flexible ducts. You can consider that these are in conformity with the use for which they are intended, subject to their useful life. For your information, this is usually an approximate period of 20 years. However, the information relating to the duration does not exempt you from carrying out the periodic examination of the flexible ducts to ensure that they are in good condition.

We will be happy to answer your questions in this regard by contacting one of our points of service during business hours, by calling 1-888-988-7824, or by sending us an email at the following address: [email protected]

** Source: Article 2.2.10.6.1) Supply connections, of Chapter III, Plumbing, of the construction code.

RUBI warrants its kitchen and bathroom faucets from any leaks and this as long as the user which is also the original purchaser and owner of the faucet. The warranty covers any manufacturing defects and defective material (finish). 

If the faucet leaks, or presents a defect in the material (finish) or a manufacturing defect during the applicable warranty period, Rubi will, free of charge, repair or replace any defective parts or the faucet. The replacement parts will be chosen according to current product availability. In the case in which a product is no longer available, a similar product of equal value will be chosen at the discretion of RUBI.

Any costs directly or indirectly inccurred to replace the products or parts cannot be claimed under warranty. Rubi's responsibility, with regards to the warranty, Is limited to the value of the price of the faucet at the moment of replacement.

The warranty is non-transferable. It is valid for the original purchaser and owner of the RUBI product.

RUBI guaranties its products against any manufacturing or material defect for a period of 1 year, from the date of purchase, whether the product is in use or not, for all industrial, commercial or institutional environment (and where there is intense use). The General Conditions apply

The type of pipe plays a major role in the connection of your valve. If your installation has been done using ½ pex pipes, the maximum performance of your valve will be affected. An installation using ½ inch copper piping is acceptable.

For any new installation, it is paramount to purge the water lines, as there can often be deposits or foreign objects caused by certain work during renovations that can damage faucets.

For a thermostatic shower faucet, the preselected temperature of the water is maintained and ensured by a thermostat which controls the entry of hot and cold water.

For a pressure balanced shower faucet, the temperature is managed by a weight which is sensitive to any pressure changes between the hot and cold water flow to avoid discomfort.

The RUBI sinks are composed of 18/10 chrome/nickel alloy stainless steel.

All of the Rubi kitchen sinks have acoustical insulation included, applied under the sink to prevent echo in the bowl.

Stainless steel does not rust, even if there may be an appearance of rust. There are generally three causes of rust deposits on stainless steel sinks:

1 – Using a steel wool for cleaning,
2 – direct, extended contact with an aluminum based metal,
3 – the presence of iron deposits in the water. 

Rust marks do not come from stainless steel. It is something deposited on the sink. To remove rust stains, simply clean the sink with a soft cloth and soap.

Grids are available for most models of our sinks. You can consult the Kitchen/parts section on our web site to learn more about these products.

CAUTION : it is not recommended to use a rubber mat, extended use may cause a change of colour in the sink. Additionally, a wet sponge or cleaning product left for a long period of time may damage the finish of the sink.

The proper hardware is included with the purchase of the product.

You will find in our catalogue that there are two types of bathroom sinks: polymer and porcelain. 

The RUBI polymer washbasins are composed of marble dust and thermosetting resine.

It is not recommended to leave a hot item directly on the washbasin surface.

RUBI always recommends having the actual washbasin in hand to verify the exact measurements.

Certain models can be recessed. Please refer to the spec sheet of the product.

RUBI recommends to always have the actual washbasin in hand to verify the exact measurements.

It is the elimination of the solid waste with a single flush (grams/flush).

The adjustment screws that allow you to maximize the flush buttons can be found under the water tank lid.

I your toilet is a « two piece », it is possible for you to change only the tank. In the case of a single piece toilet, the tank cannot be changed.

The smaller button flushes 3 liters which allows the evacuation of liquids while the second flushes 6 liters which evacuates solid masses.

The two systems can be differentiated by the amount of water in the toilet bowl. The symphonic system used by Rubi uses the optimal amount of water.

It is possible to see the different finishes of our vanities at an authorized Rubi retailer. You can consult our dealer locator on our website to find the retailer nearest you. dealer-locator

It is strongly recommended to have the installation performed by a professional. The wall anchors for your vanity should be attached firmly to the wall studs or backing.

Rubi sinks are specifically designed to be installed on our Rubi vanities, however it is possible to purchase a vanity without the sink.

It is strongly recommended to have the installation performed by a professional. The steps are all simple, however, once the wall structure has been properly prepared.

If you have an adequate wall structure, legs are not required.

ATTENTION: if you are unable to modify the wall structure, the legs can be used as an additional support for the vanity. It is necessary, however, to have proper wall anchors to prevent the vanity from moving and potentially causing plumbing breakage.

An adjustment is possible for the angle of the top of the vanity.

GENERAL CARE INSTRUCTIONS :

Keep your sink dry. Rinse your sink with clean water and dry it with a soft cloth after each use. This will prevent the build up of calcium. Use a non-abrasive, liquid cleaning product. Never use abrasive, harsh cleaning products or products containing chloride or hydro chloride. Never use steel wool or abrasive buffers. Never pour paint in the sink. Use vinegar and water to remove any calcium deposits that may form on the sink.

To clean your faucet, a mild soap, hot water and soft cloth remove dirt, stains and any accumulation of soap. Rinse with clean water and dry with a soft cloth to bring back the original shine of your faucet.

If the tips are made of silicone, apply a small amount of pressure and the calcium will come off easily. For aerators, soak in white vinegar to remove calcium.

Calcium build up can prevent your faucet from working properly. It is important to do regular maintenance of your thermostatic cartridge by soaking it in a solution of half & half of water and white vinegar.

We recommend using a diluted soap of 2 parts soap to 1 part water.

To clean your sink, a mild soap, hot water and soft cloth remove dirt, stains and any accumulation of soap. Rinse after cleaning and dry off with a soft cloth.